Terms and conditions
The terms behind using this site and booking cleaning work through it, as questions.
Updated October 2026.
Are the prices on this site quotes?
No. They are 2026 guide figures from national cost guides, published so you can budget. The price you pay is the one written by the technician after looking at the carpet, furniture or rug, and that written figure holds for the visit it was written for.
Who does the cleaning?
Independent crews in the Clarksville area that carry general liability and workers' compensation insurance. Tennessee has no state licence for carpet or general cleaning. The City of Clarksville and Montgomery County business licences the city requires are held. No certification is claimed on this site.
When do I pay?
On the day the work is done, by card, check or bank transfer. Rugs washed off-site are paid on return. Property managers with a standing arrangement pay on the terms agreed in writing.
What if the technician finds something different on arrival?
The quote is written after the look-over, so surprises are rare. If pet urine in the pad or water under the carpet is found after work has begun, the technician stops, explains, and writes a revised figure before continuing.
What is not covered?
Stains that are dye damage, bleach marks, sun fade or wear, which no cleaning removes and which are noted at the look-over. Structural water damage, wet drywall and mould remediation, which are other trades. Carpet installation and replacement, which a flooring installer does.
What about my furniture and belongings?
Small items and breakables are yours to move before the visit. Furniture we move is blocked on foam until the carpet is dry; furniture we are asked not to move is cleaned around. Leave the blocks in place until the carpet is dry; stain and rust transfer from legs on damp carpet is not something we can undo.
Can I rely on the receipt for an inspection or deposit?
The receipt records the address, date, rooms, method and technician truthfully. Whether a housing office, landlord or court accepts it is their decision; we cannot guarantee an inspection result.
Is the information on this site advice for my carpet?
It is general information about carpet, cleaning methods, Clarksville's climate and the rules that apply here. It is not an inspection of your property, a mould assessment, legal advice on a lease, or a promise about a deposit.
Who do I contact about these terms?
Telephone (931) 356-6243 or email hello@tworiverscarpetcare.com.